Responsibilities: 

• Manage Forge’s Site Reliability Engineering team responsible for keeping Forge systems highly available for customers.
• Drive strong incident management practices in partnership with engineering teams, including response, mitigation, follow-up, and post-incident learning.
• Build, improve, and manage observability infrastructure in partnership with Platform Engineering, including monitoring, alerting, dashboards, and operational metrics.
• Improve monitoring coverage and alert quality to reduce noise, shorten time to detect, and support faster response and mitigation.
• Champion reliability best practices across engineering, including service ownership, operational readiness, disaster recovery, and production support standards.
• Contribute to technical design, architecture, automation, infrastructure, and overall team delivery.
• Collaborate with engineering teams to troubleshoot production issues, identify recurring problems, and improve system reliability.
  • Hire, coach, mentor, and manage performance for SRE team members while supporting career development and team health.

  • Partner with Security, Compliance, and Risk partners to ensure reliability and infrastructure practices meet the needs of a regulated business.

Qualifications:

• 5+ years of experience leading a Site Reliability Engineering, DevOps, Cloud Operations, or similar reliability-focused function.
• 10+ years of total software engineering, infrastructure, platform, cloud, or production operations experience.
• Bachelor’s degree in Computer Science, Engineering, or a closely related field, or equivalent practical experience.
• Experience building, operating, and maintaining large-scale cloud infrastructure and distributed systems.
• Hands-on experience with observability, monitoring, alerting, incident response, troubleshooting, and production support.
• Experience with CI/CD, infrastructure automation, cloud platforms, and operational tooling.
• Strong technical judgment, communication skills, and ability to influence across engineering and non-engineering stakeholders.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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