What you’ll ownThe client activation experience

• Own the operating model behind onboarding, launch, and activation across our full product set
• Set a materially higher bar for speed, consistency, and quality of client activation, and drive the organization to hit it
• Design how the work should run at 3x the current volume, then get there

Launchpad

• Own Launchpad as a product: vision, roadmap, prioritization, and what ships
• Direct dedicated engineering and Salesforce development resources against that roadmap
• Make Launchpad the system of record for activation, with clean data flowing through to Salesforce
• Own the broader tooling the Onboarding and PFT teams rely on, in concert with other GTM Ops squads

AI-native operations

• Identify the work in the activation process that should not require a human, and replace it
• Build AI capabilities directly into Launchpad and the surrounding workflows
• Hold a high bar for what good looks like when the alternative is an agent doing it instead

Performance and decision-making

• Own how activation performance is measured, defined, and understood across the business
• Establish what the right metrics are as the product set expands and old definitions stop fitting
• Bring leadership a clear, reconciled view of where the operation stands and what to do about it

Team and execution

• Lead a small team of senior operators and get real leverage from them
• Run a fast operating cadence with a visible, prioritized backlog
• Design processes that hold up as volume grows and staff turns over

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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